Effective Date: 02 /11/ 2021
Here at Response (a division & product of Outreach, Inc. the responsible party Outreach, Inc. is represented herein by the product name “Response”), we understand and respect your concerns about the use of your personal data.
Response is a messaging app intended to connect users and organizations around shared interests and events. The entities associated with the mobile marketing of shared interests and events obtain a keyword from Response to be shared with potential users (“User,” Users,” “You,” or “Your) who can opt-in to the messaging platform and conversation.
If you choose to opt-in to a journey, it is done by texting the keyword of the journey to the Response phone number provided. Upon opting in by texting the keyword, you will receive an automated response message in which the details of the specific journey are disclosed. You are also able to opt out at any time by replying STOP or UNSUBSCRIBE.
Mobile text messages that are sent from either Response or a user of Response are intended for mobile subscribers who have opted in by either means of: 1) Texting a key word to the phone number, or 2) Have entered their information on an online signup page, or given explicit permission to Response or a User of Response to contact the mobile subscriber via text message.
Personal data will have been collected by Response through your choice to opt-in for the specific mobile marketing campaign and through the use of the website, the app, or use of one of our distribution channels. We believe that you should know what information about you we collect, as well as how that information is used, maintained, and, in some cases, shared. The following sets forth our privacy practices and policies.
- INFORMATION COLLECTED ABOUT YOU AND OUR USE OF SUCH INFORMATION
The following describes the types of personal and other information we may collect about you, and how we use and maintain that information:
Information We May Collect From You.
In general, you may visit our website or app without revealing any personal information other than technology-related information described in the section below. However, certain sections and features of our app are only available to registered users of the app and/or purchases of our services. We collect and store personal information related to each user ID when you register for an account, use our website or app, request services, and purchase our services. We also collect and store any personal information and other data you have provided to us via our website and/or app, filling in forms, signing up for services, requesting information from us, information provided upon request in reporting a problem with the site, correspondence with us, or otherwise. Specifically, we collect and store in a database your name, phone number, and email address, and may also collect and store other information you may provide to us. We use Lucky Orange within the app to track user behavior. We use Maropost as our email processor and utilize Google Analytics in analyzing information and use of our website.
We use this information to ask you if you want to receive information or access services on Response, ask you to complete surveys for research purposes and to otherwise communicate with you about other features of Response. We also use this information to respond to any inquiries you may submit to us, to track and monitor usage of our website and to communicate with you about your account and your use of our website or app. In addition, we may use this information to send you periodic information and other materials associated with Response, unless you inform us that you opt out from receiving such communications via email. We also use this information to operate this app. We also use this information for targeted advertising and other marketing purposes.
Website and App Information
Our website collects and stores information that is generated automatically as you navigate through the website. This aggregate information is collected site-wide, and includes anonymous website statistics. Our website also employs browser cookies to store users’ preferences and record session information. “Cookies” are bits of information that are stored by your browser on your hard drive. This technology allows for the storage of user preferences, user ID and password, if applicable, and remembers you when you take action on our website or app. You can turn off the “cookie” function through most standard browsers; however, some features on our website may not function properly if the ability to accept cookies is disabled. Outreach does not recognize automated browser signals regarding tracking mechanisms, which may include ‘do not track” instructions.
In addition, when you visit our website our system automatically collects non-personally identifiable information through the use of tracking pixels. A tracking pixel is a transparent graphic image (usually 1 pixel x 1 pixel) that is placed on a web page and, in combination with a cookie, allows for the collection of information regarding the use of the web page that contains the tracking pixel. We use tracking pixels to tell when an advertisement has been clicked on or otherwise interacted with.
Our system automatically collects non-personally identifiable information such as your web request, Internet Protocol (“IP”) address, browser type, browser language, domain names, referring and exit pages and URLs, platform type, number of clicks, landing pages, pages viewed and the order of these page views, the amount of time spent on particular pages, the date and time of your request and one or more cookies that may uniquely identify your browser, and information automatically collected by Google for its Google Analytics. This information is used to analyze trends, estimate our audience size and usage pattern, speed up a user’s searches, administer the website, improve the design of our website, recognize users when they return to our site, track user movement, store information about users’ preferences, and to allow us to customize our site and user experience according to individual interest, and otherwise enhance the services we provide.
To attempt to opt-out of the data provider cookies, please go to http://www.aboutads.info/choices. It is impractical for us to detail here how you can reject those cookies.
We may retain any data you provide to us in an email or other inquiry, to track the types of questions we receive, analyze trends, administer the websites and services we offer, improve the design of our websites and services we offer, track user movement, and otherwise enhance the services we provide.
- WHEN YOUR INFORMATION WILL BE SHARED OR DISCLOSED
We may disclose your personal data to any division of our company including in association with other company websites. When you sign up, request, or use anything via the website, including signing up and or ordering of services, or give us any personal data as indicated above, we may need to collect information about you to sign you up, process the request, fulfill your order and provide you with the services you expect then and in the future.
We may also disclose information to other companies that we contract with to support or manage our website if necessary, including the use of information to gather your customer feedback through a third party customer feedback partner.
We will comply with any subpoenas, court orders or other legal processes for any of the information about you in our possession, and we may use such information to establish or exercise our legal rights, or to defend against legal claims. We reserve the right to disclose information about you, including data on which pages you have visited, to third parties if we feel it is necessary to protect our systems, website, business, users or others.
In addition, information about you in our possession may be disclosed as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of insolvency, bankruptcy, or receivership in which your personal information would be transferred as one of the business assets of the company. Response does not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this policy.
- OPT OUT
As noted, once you sign up with or communicate with Response regarding services, we may send you administrative-related emails, as well as emails to facilitate your access to Response’s services, including providing you with related updates. We may not offer you the opportunity to opt out of receiving these communications.
However, we provide you with the opportunity to elect not to receive other types of communications, including emails informing you about Response’s services, marketing and other offerings that we think will interest you. If you want to stop receiving these communications, forms provided will normally have a box to check to prevent such processing. You can also click on the “Unsubscribe” link in any such email, or contact us via email at Support@JoinResponse.com.
- CHILDREN’S PRIVACY
Our Terms of Service prohibit the use of the Response website by children under the age of 13. We will not knowingly collect, maintain or use any personal information from such children, and no part of Response’s services are directed to persons under the age of 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS RESPONSE’S SERVICES AT ANY TIME OR IN ANY MANNER. If we become aware that we have collected any personal information from children under 13, it is our intention to promptly delete such information from our databases. If you are a parent or guardian and discover that your child under the age of 13 has obtained a Response account or requested services, then you may alert Response at Support@JoinResponse.com and request that we delete that child’s personal information from our systems.
- OTHER WEBSITES
- CHANGES TO THIS POLICY
- GOVERNING LAW
This website is owned and operated from offices located in Colorado Springs, Colorado. Regardless of the place of execution, this Agreement shall be deemed to be an agreement made in Colorado Springs, CO, fully performed in Colorado Springs CO, and the laws of the State of Colorado shall govern this agreement without regard to the principles of conflicts of laws. By using our website you expressly waive any presumption or rule, if any, which requires this Agreement to be construed against Response.
- DISPUTE RESOLUTION.
Any claims or disputes arising from or related to this Agreement shall be settled by mediation and, if necessary, legally binding arbitration in Colorado Springs, CO in accordance with the Rules of Procedure for Christian Conciliation of the Christian Conciliation Service, a division of Relational Wisdom 360 (complete text of the Rules is available at: (https://rw360.org/rules-procedure-christian-conciliation/, in lieu of litigation. Judgment upon an arbitration decision may be entered in any court otherwise having jurisdiction. The parties understand that these methods shall be the sole remedy for any controversy or claim arising out of this Agreement and expressly waive their right to file a lawsuit in any civil court against one another for such disputes, except to enforce the mandatory arbitration provision of this Agreement or to enforce an arbitration decision.
YOU AGREE TO FORUM AND FORM FOR THE RESOLUTION OF DISPUTES AND ARBITRATION OF SUCH DISPUTES AND TO ABIDE BY ANY LIMITATION ON DAMAGES, AS OUTLINED BY OUR TERMS OF SERVICE OR OTHER AGREEMENT WE HAVE WITH YOU, AND AS DETERMINED BY AN ARBITRATION DECISION.
- UPDATE INFORMATION / SUGGESTIONS